Refund Policy

Physical Books

We offer a 30-day return policy for eligible physical books purchased directly from calebnorven.com.

You have 30 days after receiving your order to request a return.

To be eligible for a return, the book must be in the same condition in which you received it, unused and undamaged, and you must provide your receipt or other proof of purchase.

To request a return, contact us at support@calebnorven.com before sending the item back.

If your return is accepted, we will provide instructions regarding how and where to return your order.

Items returned without first requesting and receiving return authorization may not be accepted.

Unless otherwise required by applicable law or the return is due to our error or a defective or incorrect product, original shipping costs and return shipping costs may not be refundable.

Damaged, Defective, or Incorrect Orders

Please inspect your physical order after delivery.

If your book arrives damaged or defective, or you receive the wrong product, contact us as soon as reasonably possible at support@calebnorven.com.

Please include your order information and, where appropriate, photographs showing the problem so that we can evaluate the issue.

If we determine that the product was damaged, defective, or incorrectly fulfilled, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

eBooks and Other Digital Downloads

Because eBooks and other downloadable digital products are delivered electronically and may be accessed or downloaded immediately after purchase, digital purchases are generally final and non-refundable once access to the digital content has been provided, except where a refund is required by applicable law.

Please review the product description and format before completing your purchase.

If you accidentally make a duplicate purchase, receive the wrong digital product, are charged incorrectly, or experience a genuine technical problem that prevents you from accessing the product, contact us at support@calebnorven.com.

We will review legitimate issues individually and make reasonable efforts to resolve them.

Audiobooks

Audiobooks purchased directly through calebnorven.com are digital products.

Because access to an audiobook may be provided immediately following purchase, audiobook purchases are generally final and non-refundable once access has been provided, except where otherwise required by applicable law.

If you experience a technical problem accessing your audiobook, receive the wrong product, are incorrectly charged, or accidentally make a duplicate purchase, please contact support@calebnorven.com so that we can review the issue.

Digital Product Compatibility

Before purchasing a digital product, you are responsible for ensuring that your device or software supports the file format or delivery method described on the product page.

A customer’s device incompatibility alone does not normally qualify a purchase for a refund.

However, if you have difficulty accessing a purchased file, contact us and we will make reasonable efforts to help resolve the issue.

European Union and Other Mandatory Consumer Rights

If you are located in the European Union, European Economic Area, United Kingdom, or another jurisdiction that provides mandatory consumer cancellation or withdrawal rights, those rights may apply to your purchase.

For digital content supplied immediately, applicable law may allow the right of withdrawal to end once delivery or access begins where the customer has provided any consent or acknowledgement required by law.

Nothing in this Refund Policy is intended to limit or exclude consumer rights that cannot legally be waived or excluded.

Exchanges

We do not generally offer direct exchanges.

For eligible physical products, the simplest process is normally to request a return and, once appropriate, place a new order for the desired product.

If you received an incorrect or defective product, contact us before placing another order.

Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

Please allow reasonable processing time after a refund has been approved. Your bank, credit card issuer, or payment provider may require additional time before the refunded amount appears in your account.

Shipping charges, duties, taxes, or other fees may be treated differently depending on the circumstances of the return and applicable law.

Purchases Made Through Third-Party Retailers

This Refund Policy applies only to purchases made directly through calebnorven.com.

If you purchase a Caleb Norven book or other product through Amazon, another bookstore, marketplace, audiobook platform, or third-party retailer, your purchase is subject to that retailer’s return and refund policies.

Please contact the retailer through which you made the purchase for assistance.

Contact Us

If you have questions about a return, refund, damaged order, or digital product, contact us at: